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Frequently Asked Questions


If you can’t find what you’re looking for in our FAQs, email us at info@flannel.org or call us toll-free at 1 (877) 776-7755. A Flannel customer service representative will get back to you as soon as possible.

Who is Flannel?

Flannel is a 501(c)3 non-profit organization whose purpose is to tell the way of Jesus in new and creative ways. Flannel isn’t affiliated with any church, denomination, religious organization, or religious movement. Our statement of doctrine can be found here.

What is Flannel’s vision?

Flannel’s vision is to be a catalyst for highly creative people who share our desire to communicate the way of Jesus to the world. We have been able to fulfill this vision through four original film series called NOOMA, BASIC, True Beauty, and Ed’s Story. NOOMA is a series of 24 short films that explore various life issues from a perspective of Jesus. BASIC is a seven-part film series featuring the teaching of Francis Chan, that explores church as it is described in Scripture. True Beauty is an ongoing series centered around finding our true identity in Jesus, using real-life stories as examples of Christ’s love, transformation, and identity in us.

Ed’s Story is a series of short documentary-style films that share the life of pastor and author Ed Dobson since his diagnosis of ALS, 13 years ago. Ed’s Story is raw, honest, and offers hope in the midst of suffering. The final two films of this series, Grateful and Healing, are currently in production. You can help us complete this film series by donating here.

Are there any job opportunities available at Flannel?

If you’d like to submit your resume for other future opportunities at Flannel, we will keep your information on file, should a position become available. Resumes may be sent via email to HR@flannel.org.

Where does the money go if I make a donation to Flannel?

We’re a small 501(c)3 non-profit, which means your donations are completely tax deductible. Just like you, we want to do things for the right reasons. If you like what we’re doing, we could use your support in making the next Flannel  film. Your donation supports both the business and creative efforts that help Flannel achieve its vision.

Our Support page allows you to select how you would like your generous donation to be used, according to the projects we’re working on, and what our needs are.

Make a Tax-Deductible Gift Now.

 What does NOOMA mean?

The name NOOMA is an English phonetic spelling of the Greek word pneuma, which is commonly translated into “spirit” or “breath.” Pneumatology refers to the study of spiritual beings, particularly the interactions between humans and God.

Is Flannel affiliated with a particular church, denomination, or religious organization?

Flannel is an independent non-profit organization with no affiliations to any church, denomination, religious organization, or religious movement. We have a statement of doctrine that you can read here.

Do you have any information available about future films?

Flannel films could not be made possible without the generosity of our donors. The latest news about upcoming Flannel films can be found at support.flannel.org.

New films are typically available for pre-sale approximately one month prior to release on the Flannel Store.

What are my shipping options on the Flannel Store?

We offer a variety of options from the U.S. Postal Service and United Parcel Service (UPS).

All shipping and handling charges will be listed clearly within the order process. Orders are processed within 24 hours (orders placed Friday-Sunday will ship the following Monday). All orders placed before 11:30 am EST will ship the same day.

Do pre-release and a currently available DVDs ship together?

Pre-release items will not ship until their release date. If your order contains a mix of pre-release and in stock items, only the items that are in stock will ship within 24 hours.

Do you offer discounts for large purchases or for complete sets of Flannel films?

A discount is always available for customers who purchase 20 or more of the same book or DVD. Larger orders and complete set discounts are automatically applied during checkout at the Flannel Store.

Do Flannel DVDs work in countries other than the United States?

Flannel DVDs are encoded to play in all regions of the world. However, they are NTSC DVDs, which refers to the signaling format used to transmit video to television in the United States. Still, they should play on over 95% of DVD systems worldwide without any problems. All Flannel films are available for .MP4 video download and online streaming.

If you have difficulty playing a Flannel DVD, please contact us at customerservice@flannel.org for assistance.

Can I get a Flannel film in High Definition?

There are currently two ways to view a Flannel film in High Definition 720p; a one-time digital rental on the Flannel Cloud and a .MP4 Video Download.

Are the Flannel films available in formats other than DVD?

Flannel films are available in DVD format, .MP4 video downloads, as well as in an online streaming video format using the Adobe Flash player. We’re constantly investigating new formats to improve your viewing experience.

What is the Flannel Cloud, and how do I use it?

Any time you purchase a Flannel film download using your Flannel Store account, that film download will be available for standard .MP4 download and will also be available to stream online using the Flannel Cloud from any computer or mobile device with an internet connection. If you choose to purchase a rental of a Flannel film, the rental will be available to stream for three days from the time of purchase in the Flannel Cloud, using your Flannel Store account login. The Flannel Cloud is similar to other online “clouds” that act as online storage for digital files. With the Flannel Cloud, you can watch any Flannel film download or rental that you have purchased whenever you have an internet connection. After the purchase of a film download or rental, there are no additional fees associated with using the Flannel Cloud.

What does “rental” mean?

When you purchase a rental of one of our films, you are purchasing a digital streaming connection to the particular Flannel film that you have selected. You may be familiar with online streaming film rental options from websites that provide digital films like Amazon and iTunes. Rentals that you purchase on the Flannel Store expire three days after original purchase date. You need to be connected to the internet to watch your film rental.

How do I download a film I purchased?

Most Flannel films are available for download on the Flannel Store. When you purchase a film or study guide for download, the download link for that product is stored in your Flannel Store account under “Download Collection.” You must have a Flannel Store account to purchase a download, and you must be logged into that account to begin downloading. Click here to view your downloads. You can also stream any Flannel film that you have previously downloaded by using the Flannel Cloud, any time you have an internet connection.

Do you accept any concept or content ideas for future films?

While we appreciate your interest, we don’t currently accept any film concepts or content ideas.

What type of camera is used to shoot Flannel films?

We use a variety of cameras, both film (16mm or 35mm) and digital (RED). Our goal is to always create the best visual experience possible. Whichever camera allows us to do this is the camera we use.

Can I get the dialogue transcripts or song lyrics from Flannel films?

Unfortunately we’re not able to provide dialogue transcripts or lyrics from songs used in any Flannel film.

Who makes the music used in Flannel films?

We work with different bands and individual artists for the music used in Flannel films. The soundtracks for the NOOMA films are available on iTunes (Volume 001 and Volume 002). Songs from other Flannel series are not currently available for purchase.  You can learn more about the artists who created the music for our BASIC. film series at http://www.thesoilandthesun.com.

How many subtitle languages are available in Flannel films?

We work hard to make our films accessible for as many people around the globe as we can.

All NOOMA films have twelve subtitle languages: Arabic, Dutch, Italian, Japanese, Russian, English, French, German, Korean, Mandarin, Portuguese, and Spanish.

The BASIC, Ed’s Story, and  True Beauty film series have fifteen subtitle languages: Afrikaans, Arabic, Chinese, Dutch, German, English, French, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish, and Ukrainian. Spanish audio is also available on the first three BASIC films: Fear God, Follow Jesus, and Holy Spirit, as well as NOOMA films 001, 002, 007, and 008. View our Spanish audio films here.

I can’t afford to buy a Flannel Film, can you help me?

We are mission-minded at Flannel, and we never want finances to be the reason that someone doesn’t watch or give a Flannel film.

Every week we host Free Film Wednesday, where we stream a free Flannel film for 24 hours at http://premiere.flannel.org This is also where we always premiere brand new Flannel films for free when they release. Occasionally we host marathon-style streams where a complete series streams online for free over a series of days or weeks.

Six Flannel films are always free to stream online using the Flannel Player. Look for the “Free” banner on the film’s thumbnail icon.

Thanks to our many generous donors, we have several free “movie tickets” available, so that any Flannel film can be streamed free online, any time. Check out our map to see where films have been viewed using a free movie ticket, or grab/give a free ticket.

Can I upload Flannel films to the internet on video-hosting websites like YouTube and Vimeo?

We respectfully ask that you abide to copyright law and not upload any Flannel film to video-hosting websites like YouTube, Vimeo, etc, including any pirated film or free download websites. We are thankful that you want to share our films, and we gladly provide several methods of viewing our films for free at Flannel.org. Unfortunately, creating films that are visually beautiful and made with excellence is not free. As a small non-profit organization, we strive to be fair and generous with our films, but rely on film purchases and private donations to create new films. We want to keep making excellent films, and we need your help to make that possible. We are mission-minded at Flannel, and we never want finances to be the reason that someone can’t watch or give a Flannel film. Because of this, we’ve created many opportunities for our Flannel films to be watched for free online. Please continue reading to learn more about how we work to make that happen.

Every week we host Free Film Wednesday, where we stream a free Flannel film for 24 hours at http://premiere.flannel.org This is also where we always premiere brand new Flannel films for free when they release. Occasionally we host marathon-style streams where a complete series streams online for free over a series of days or weeks.

Six Flannel films are always free, 24/7, to stream online using the Flannel Player. Look for the “Free” banner on the film’s thumbnail icon.

Thanks to our many generous donors, we have several free “movie tickets” available, so that any Flannel film can be streamed free online, any time. Check out our map to see where films have been viewed using a free movie ticket, or grab/give a free ticket.

Can I connect with Flannel on social networking sites?

We would love to connect with you around the internet. We try to be everywhere!

Follow Flannel on Twitter:

@FlannelStaff

@BASICSeries

@Eds_Story

@NOOMAfilms

@TrueBeautyFilms

Follow some of our staff:

@flannelsteve – Executive Director

@flanneljoel – Editor

You can also “like” us on our various Facebook pages:

NOOMA

BASIC

Ed’s Story

True Beauty Films

We’re also on Instagram, Vimeo, Youtube, GodTube, and Pinterest.

Thank you for your support and interest in Flannel.

Your gift helps us continue our mission to tell the way of Jesus to the World in new and creative ways. Will you partner with us?


Mail donations to
Flannel
4555 Wilson Ave SW Suite 1
Grandville, MI 49418

Email Deb Blackport at
donations@flannel.org