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Terms and Conditions


You are welcome to return unwanted items purchased from the Flannel Store at your own expense. Return items must be unopened in their original packaging in order to be eligible for refund, and all refunds will include a $5 restocking fee. Defective items will be replaced at no charge. Please call Flannel Customer Service to arrange for shipping and refund.

Any fees, duties, taxes, or tariffs assessed by the governments of international customers are the responsibility of the customer. Since there are hundreds of countries and variable rate schedules, Flannel cannot provide customers with estimates. The United States Council for International Business has a website that does provide a table of duties and VAT, which have rates to which your order may be subject.

“3-Day Digital Rental” products expire 3 days after original purchase date.

Download products may be downloaded or watched as many times as you want.

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Questions?
Call our customer service
1 (877) 776-7755
9 AM - 5 PM, Mon - Thu (EST).

HOLIDAY HOURS

We will be closed from December 22 to December 30, 2016.
To receive your order before Christmas your order needs to be in by December 15, 2016. (This does not apply to international orders).
Merry Christmas to you and your family.